Privacy Policy

Effective Date: 1 May 2020

1. Application

This Privacy Policy describes how SV Mobile Limited (trading name ‘’) a registered New Zealand company NZBN 9429047855601 with a registered office at 192 Hurstmere Road, Takapuna, Auckland 0622, New Zealand (Kontakkt) collects, uses and discloses Personal Information, and what choices you have with respect to your Personal Information.

This Privacy Policy applies whenever you use our platform, applications, database, or websites (htttp:// and / or (collectively referred to as Services).

By using any of our Services, including when you download and install the Kontakkt app, when you make a report, when you explore our web content, or when you use our Services, you agree to the collection and use of your Personal Information in accordance with this Privacy Policy.



2. Third Party Services

This Privacy Policy does not apply to any third party applications or software that integrate with our Services or any other third party products or services (Third Party Services). These Third Party Services have their own privacy policies and data processing procedures. We are not responsible for the data processing of Third Party Services.

3. Information that we collect about you

We collect and process personal information about you when you use our Services so that we can provide you with the Services that you have chosen to use. We do this for instance when you download and install our applications, when you register for a demo, log into your account, contact us or submit a support ticket.

Creating an account: It is entirely up to you to decide whether you want to use our Services. If you choose to use our Services, then you have to create an account in order to log into our Services.

Newsletter: If you subscribe to our newsletter then we will collect your name, surname, and email address.

Customer Support: We may collect Personal Information that you provide to us when you contact us with questions or comments about our Services. We may collect and process Personal Information such as your device ID, Email, User ID, device type, operating system, available storage on your phone, phone platform and carrier, country code, and language.

Report Details and Metadata: We collect data from reports you make in the platform, including data from image, video and other files which may be shared. We also collect metadata about your reports and your interaction with other reports and our overall Services.

Data integration: We provide users with the ability to link or merge data with third party systems (including Zapier) via our API and Integration Module Plugin System. It is your responsibility to ascertain how your information is processed when it leaves our system, as we have no control over Third Party Service Provider’s systems and processes. It is your responsibility to familiarise yourself with the Privacy Policy of the Third Party Service Provider (see also clause 2 of this Privacy Policy).

Technical Information: When you use our Services, we may automatically collect and process Personal Information. This may include:
Metadata: When you use our Services metadata is generated that provides additional context about the way you are using the Services. For example, the Kontakkt app logs, the duration and minutes that you use our Services.
Log data: Our servers automatically collect information when you access or use our Services and record it in log files. This log data may include your device’s IP address, network status, information about browser configuration, language preferences, cookie data, bug tracking, and crash reporting data.
Device information: Kontakkt collects information about devices accessing the Services, including type of device, what operating system is used, device settings, device ID, Email address, user ID, device type and model, the device’s operating system, vendor ID, the phone storage available, platform, network carrier. Whether we collect some or all of this information often depends on the type of device used and its settings.
Country information: We receive information from your device and about the country you access our Services from. We may also collect location information from devices in accordance with the consent process provided by your device.

4. Why we collect information about you

We use the Personal Information about you for the following purposes:

provide and manage your access to our Services;
update, maintain and protect our Services, including software updates;
respond to your questions and communications to us;
for account management and other administrative matters, including billing and collection; prevent and investigate fraud and other misuses;
protect our rights or our property; send you service related information, including incident and hazard reports, confirmations, invoices, technical notices,
updates, security alerts, and support and administrative messages;
deliver advertising and marketing and promotional information to you;
notify you about changes to our Services;
create a list of actual and prospective users and subscribers for our Services;
assemble statistics regarding the use of our Services;
for any other purpose we describe at the time we collect Personal Information from you; and
for any reason you engage us.

5. Your Consent

You expressly agree that we may use the information collected from you to provide Services to you. We may also use the information for such other purpose as otherwise allowed by applicable law.

6. Cookies and advertisements

When you use our Services, we may store cookies on your device in order to facilitate and customise your use of our Services. A cookie is a small data file, which is placed on your computer or mobile device that can later be retrieved to identify you.

We may use cookies and similar technologies to:

allow us to recognise you and your device, for example by identifying your IP address;
provide you with more customised Services, for example to provide our Services in your preferred language; or
obtain data which will allow us to understand how people are using our Services so that we can improve them.

7. How we share and disclose information

We may disclose to the following categories of third parties the Personal Information which you provide yourself to the Service or which we collect in the Service:

Third Party Services Providers: We may engage third party companies or individuals as service providers or business partners which enable us to provide Services to you. These third party services providers may, for example, provide virtual computing, storage or payment services. Third Party Services are not owned or controlled by Kontakkt and third parties service providers that have been granted access to Personal Information may have their own policies and practices for its collection and use. Please check the privacy settings and notices in these Third Party Services or contact the provider for any questions (see clause 2 of this Privacy Policy).
Affiliates: Kontakkt will share information with its corporate affiliates, parents and/or subsidiaries.
Change Control: In the event of a merger, acquisition, restructure, bankruptcy, or other similar events, any information in our possession may be transferred to our successor or assignee.
Public authorities: Kontakkt will disclosure Personal Information to public authorities or law enforcement if we have reason to believe that we must disclose
Personal Information in response to legal process (for example a court order, search warrant) or to comply with any applicable laws or regulations.
Aggregated Data: We may disclose information to third parties in an aggregate format that does not constitute Personal Information under the applicable law.

8. Security

Kontakkt takes data security seriously. We take commercially reasonable security measures to protect your Personal Information against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access, use and all other unlawful forms of processing of the data in our possession. Among others, we employ the following security measures:

We encrypt many of our Services using SSL and other common encryption technologies.

For instance, we encrypt personal information ‘At Rest’ using AES, SHA and other algorithms in line with industry best practice. We use up to date SSL connections to ensure the security of personal information when transmitting over networks such as the Internet.

Although we strive to protect your Personal Information, we cannot guarantee that unauthorised access, hacking, data loss, or other breaches will never occur. We cannot guarantee the security of your information while it is being transmitted to our Services or systems. Any transmission of your Personal Information is at your own risk.

9. Children

To the extent prohibited by applicable law, Kontakkt does not allow use of our Services and Websites by anyone younger than 16 years old. We do not knowingly collect any Personal Information from children under 16.

If we learn that anyone younger than 16 has unlawfully provided us with Personal Information, we will take reasonable steps to delete such information promptly.

10. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy from time to time. Laws, regulations and industry standards evolve, which may make those changes necessary, or we may make changes to our business. You should periodically check this privacy page for updates. Your continued use of the Services signifies your acceptance of our Privacy Policy as modified. If you disagree with the changes to this Privacy Policy, you should un-install our applications from all your devices. Contact the Customer if you wish to request the removal of Personal Information under their control.

11. How long we keep information

We will retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected or as needed to provide you with Services. We may retain Personal Information after you have deleted your account or stopped using our Services, if we need that information to comply with our legal obligations (such as our tax obligations).

12. International Data Transfer

Kontakkt may transfer your Personal Information to countries other than the one in which you live. We transfer and process Personal Information to New Zealand. The European Commission recognises that New Zealand provides adequate privacy protection. Third Party Services Providers that we use to process your data (such as Google, AWS, and Apple) have self-certified their compliance with the E.U.- U.S. Privacy Shield and Swiss – U.S. Privacy Shield. These frameworks were developed to enable companies to comply with data protection requirements when transferring Personal Information from the European Union and Switzerland to the United States.

13. Your Rights

To the extent that Kontakkt’s processing of your Personal Information is subject to the General Data Protection Regulation, Kontakkt relies on its legitimate interests, described above, to process your Personal Information.

Subject to applicable law, you have the right to:

request access to Personal Information that we hold about you;
to have incomplete, incorrect, out-dated, or unnecessary Personal Information corrected, deleted, or updated;
restrict the way we process your Personal Information;
request to transfer your Personal Information to a third party service providers; and
lodge a complaint with your local data protection authority.

14. How we respond to your inquiries

We will respond to your access request without undue delay and in any event within one month of receipt of your access request.

If you need help or wish to exercise any of the above rights or have questions about them, please contact us at

15. Deleting your Account

You can delete your account at any time. If you choose to delete your account, we will delete your account information as soon as possible.

Information that you have shared or reported through our incident reporting Services cannot be amended or deleted by us where it is in the control of a third party platform.

If you are a resident of the European Economic Area and believe we maintain your Personal Information within the scope of the GDPR, you may direct questions or complaints to the relevant data protection authority.:

16. Contacting Kontakkt

If you have any questions regarding our Privacy Policy or practices, please feel free to contact us by sending an email to

17. Meaning of Personal Information

To the extent information is associated with an identified or identifiable natural person and is protected as Personal Information under applicable data protection law, it is referred to in this Privacy Policy as “Personal Information”.


We are here to help and answer any question you might have. We look forward to hearing from you.


192 Hurstmere Road, Auckland 0622, New Zealand
4662 Rockton Hills Lane, Galveston, Houston 44749, USA
7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987

Call Us

+64 21 895 9060
+65 9375 0371

Email Us

Working Hours

Mon - Sun: 8AM to 10PM